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#SME1000 Featured Post

SHARE WITH THEM, DELIVER WITH US

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The first thing, most times, that comes to mind about the festive season is the concept of sharing. The year is coming to an end and many people have a lot to be thankful for; whether it is the gift of life, health, provision, friends or family.
As regards friends and family, this season provides you another opportunity to appreciate your loved ones for their support over the last 12 months. One way to do this is to share gifts, especially when you haven’t done so over the course of the year. There is no better time to get a gift for your loved ones than this season.
Getting the gift is one thing, getting it across to friends and family is another. Some will be far away from you this period, while some will be close by. Nevertheless, you can still get their gifts across to every one of them…because we’re here for you. Let us deliver your gifts to your loved ones, regardless of where they are; within or outside Nigeria. Don’t worry about who misses out, worry about who else to reach.

SHIP AND WIN WITH US THIS FESTIVE SEASON

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The festive season is here and with it comes the opportunity to take look back on the past months. For many, it’s a time to wind down. For others, it is a good time to reflect and be grateful for all that has happened this year. At Red Star Express Plc, we believe this time provides another opportunity to be grateful for our backbone: Our Customers.
In line with this, we’re using this festive season to reward our customers with our ‘Ship and Win’ promo. For every time a customer sends an item from any of our Express Centres, he/she will receive a gift. It doesn’t matter where you’re sending the it to or how large/small the item. Once you’re sending it with our services, you’re earning a gift.
We cannot thank our customers enough for being with us all through. We will continue to deliver on our promise in the next year and beyond.
This promo is on at the moment and will run until ‘while stock lasts’ so don’t miss out, because every one of our customers deserves to be appreciated.
Red …

YOUR ORDER DELIVERED ON THE SAME DAY

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Yes, you read that right. We are now capable of delivering your products to your customers…on the same day they make the order.
Same day delivery is a crucial feature of many delivery outfits in Nigeria, and all over the world. It is a feature that allows merchants to sell their products as quickly as possible while customers stand to receive their products as soon as they make the order. Online shopping is much better because of this feature.
At Red Star Express Plc, we are very aware of the success of this innovation and that is why we have added it to our E-Commerce Logistics Solutions. Merchants using the service can now look forward to delivering products to their customers, few hours after the order has been made.
However, there are a few things to note: ·This feature only works for merchants shipping within Lagos. ·Your pick-up request must be made before 10am ·If you are dropping off the product for delivery (at any of our designated e-commerce centres), please do so before 12 N…

GREAT PACKAGING REQUIRES GREAT BOXES

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The late great Steve Jobs once stated that “Packaging can be theater… It can create a story”. We believe that packaging is an art and if it is done properly, it can make all the difference between a good and great product.
The use of boxes represents a form of packaging that is common in many industries in today’s ever-evolving global world. Many products are moved on a daily basis and at Red Star Express Plc, we understand the importance of quality materials for packaging.
Our Carton Boxes are of the highest quality as they can be used for both packaging and storage of products. They are easy to handle and you can have them customized to any size or specification of your choice. Plus, you can have your brand/logo printed on your boxes as you purchase them.

The Black Friday season is in full swing so if you are a merchant looking to sell and send products to your customers, packaging should be the least of your worries. With our boxes, you can send products to as many customers as yo…

RED STAR ONLINE SHIPPING FEATURE

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Let me ask you a few questions: What if we told you that you didn’t have to visit our Express Centres to send your documents and parcels? What if we told you that you can order pick-up and delivery of your documents and parcels from the comfort of your home/office/church/village/ANYWHERE? What if we told you that all you need is a tablet, phone or laptop that is connected to the internet? Well, if we asked you all these questions, you would be wondering what we are talking about.
The answer to that question in your mind (What is this about?) is our ONLINE SHIPPING FEATURE. This feature allows our clients and customers to order pick-up and delivery of their parcels and documents, without having to visit any of our Express Centres. Customers will immediately know the cost of moving their items once they input the details of what is to be shipped on the feature. Transit times and other information regarding their items will be made available immediately as well. Plus, customers using th…

BETWEEN RED STAR AND SMALL BUSINESSES

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According to the World Bank, Small and Medium Enterprises (SMEs) contribute up to 45% of total employment and up to 33% of national income (GDP) of emerging countries, Nigeria included. SMEs in Nigeria, in particular, are said to represent over 90% of businesses in the country. They are also said to contribute about 75% of Nigeria’s national employment; making them incredibly important to the economic growth of the country.
Small businesses in Nigeria have their challenges; lack of funding, poor infrastructural support, inadequate entrepreneurial/managerial skills, rigid government policies and even unreasonable operational costs. These are issues affecting many SMEs who, we believe, should grow to become big businesses that will drive Nigeria to greater economic heights.
So where does Red Star Express Plc come in? Through the SME 1000 platform.
The SME 1000 Platform is one that can help address some of the issues plaguing small businesses in Nigeria. Red Star Express Plc is paying a…

Don’t Let the Statement, “Customer Is Always Right” Ruin Your Business

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The phrase the “customer is always right” was originally coined in 1909 by Harry Gordon Selfridge, The founder of Selfridge’s department store in London, and is typically used by businesses to convince customers that they will get good service at their company and convince employees to give customers good services.

As an entrepreneur, you should know that not all customers are good for business, and to avoid trouble you should let the wrong customers go instead of telling your employees that customers are always right.

Some customers make employees very unhappy which is really wrong and this tend to cause conflicts between employees and customer which is really bad for business.

Of course there are plenty of examples of bad employees giving lousy customer service but trying to solve this by declaring the customer is always right is counter-productive.

Using the slogan the ‘customer is always right’, abusive customers can demand just about anything – they are right by that definition,…