Showing posts from June, 2018

Don’t Let the Statement, “Customer Is Always Right” Ruin Your Business

The phrase the “customer is always right” was originally coined in 1909 by Harry Gordon Selfridge, The founder of Selfridge’s department store in London, and is typically used by businesses to convince customers that they will get good service at their company and convince employees to give customers good services. As an entrepreneur, you should know that not all customers are good for business, and to avoid trouble you should let the wrong customers go instead of telling your employees that customers are always right. Some customers make employees very unhappy which is really wrong and this tend to cause conflicts between employees and customer which is really bad for business. Of course there are plenty of examples of bad employees giving lousy customer service but trying to solve this by declaring the customer is always right is counter-productive. Using the slogan the ‘customer is always right’, abusive customers can demand just about anything – they are right by that de